Privacy Policy

Home Privacy Policy

Berrg Naturalist

Effective Date: November 2025
Last Updated: November 2025

Introduction

Welcome to Berrg Naturalist (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

Create an account on our website
Place an order for our products
Subscribe to our newsletter or marketing communications
Contact us through our customer service channels
Participate in surveys, contests, or promotions
Leave product reviews or feedback

This information may include:

Full name
Email address
Phone number
Billing and shipping addresses
Payment information (processed securely through third-party payment processors)
Date of birth (if provided for special offers)
Account credentials (username and password)
Communication preferences
Any other information you choose to provide

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages
Location Data: Approximate geographic location based on IP address
Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies (see Section 8)

1.3 Information from Third Parties

We may receive information about you from:

Payment processors (transaction confirmations)
Shipping carriers (delivery status updates)
Social media platforms (if you connect your account or interact with our social media)
Marketing partners (analytics and advertising services)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Processing and Fulfillment

Processing and completing your orders
Managing payments and preventing fraud
Arranging shipping and delivery
Sending order confirmations and updates
Handling returns, exchanges, and refunds

2.2 Customer Service

Responding to your inquiries and support requests
Providing product information and recommendations
Resolving disputes and troubleshooting issues
Improving our customer service quality

2.3 Marketing and Communications

Sending promotional emails about new products, special offers, and updates (with your consent)
Personalizing your shopping experience
Conducting market research and surveys
Administering contests, promotions, and loyalty programs

2.4 Website Improvement

Analyzing website usage and performance
Enhancing user experience and functionality
Developing new products and services
Testing new features and improvements

2.5 Legal and Security

Complying with legal obligations and regulations
Protecting against fraud, unauthorized transactions, and other illegal activities
Enforcing our terms and conditions
Responding to legal requests and preventing harm

3. Legal Basis for Processing (For Users in the EU/EEA)

We process your personal data based on the following legal grounds:

Consent: When you have given explicit consent for specific processing activities
Contract Performance: To fulfill our contractual obligations when you place an order
Legitimate Interests: To improve our services, prevent fraud, and conduct business operations
Legal Compliance: To comply with applicable laws and regulations

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

Payment processing (payment gateways, banks)
Order fulfillment and shipping (logistics partners, courier services)
Email marketing and communications (email service providers)
Website hosting and maintenance
Analytics and advertising services
Customer support platforms

These providers are contractually obligated to protect your information and use it only for the specified purposes.

4.2 Business Transfers

If Berrg Naturalist is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your choices regarding your information.

4.3 Legal Requirements

We may disclose your information when required by law or in response to:

Court orders, subpoenas, or legal processes
Government or regulatory requests
Protection of our rights, property, or safety
Investigation of fraud or security issues
Compliance with applicable laws and regulations

4.4 With Your Consent

We may share your information with other third parties when you have given us explicit permission to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: SSL/TLS encryption for data transmission
Secure Storage: Protected servers and databases
Access Controls: Limited access to personal information on a need-to-know basis
Regular Security Audits: Monitoring and testing of our security systems
Employee Training: Staff education on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

Account Information: As long as your account remains active
Order Information: 7 years for accounting and tax purposes (as required by law)
Marketing Communications: Until you unsubscribe or withdraw consent
Website Analytics: Typically 26 months

When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Correction

You have the right to access, review, and update your personal information. You can do this by:

Logging into your account and updating your profile
Contacting our customer service team

7.2 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

7.3 Deletion

You can request deletion of your personal information, subject to legal and contractual obligations.

7.4 Opt-Out of Marketing

You can unsubscribe from marketing emails by:

Clicking the “unsubscribe” link in any promotional email
Updating your communication preferences in your account settings
Contacting us directly

7.5 Cookie Preferences

You can manage cookie settings through your browser preferences (see Section 8).

7.6 Withdrawal of Consent

If we process your data based on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

7.7 Complaint

You have the right to lodge a complaint with a data protection authority if you believe we have violated your privacy rights.

To Exercise Your Rights:
Email us at: berrgcare@gmail.com

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our site is used.

8.2 Types of Cookies We Use

Essential Cookies
Necessary for the website to function properly (e.g., shopping cart, checkout process)

Performance Cookies
Collect anonymous data about how visitors use our site (e.g., page views, navigation patterns)

Functionality Cookies
Remember your preferences and settings (e.g., language, region)

Marketing Cookies
Track your browsing activity to deliver personalized advertisements and measure campaign effectiveness

8.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Browser Settings:

Chrome: Settings > Privacy and Security > Cookies
Firefox: Options > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Cookies and Website Data
Edge: Settings > Privacy, Search, and Services > Cookies

8.4 Third-Party Tracking

We use third-party analytics and advertising services (such as Google Analytics, Facebook Pixel) that may use cookies and similar technologies. These third parties have their own privacy policies governing their use of your information.

9. International Data Transfers

Berrg Naturalist is based in Kashmir, India. If you are accessing our services from outside India, please be aware that your information may be transferred to, stored, and processed in India or other countries where our service providers operate.

We take appropriate measures to ensure that your personal information receives adequate protection in accordance with applicable data protection laws, including:

Standard contractual clauses approved by regulatory authorities
Ensuring service providers adhere to recognized privacy frameworks
Implementing appropriate technical and organizational security measures

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website with a new “Last Updated” date
Sending an email notification to registered users (for significant changes)
Displaying a prominent notice on our website

Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

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