Refund policy

At Berrg Naturals, we are committed to providing high-quality skincare products made with carefully selected natural ingredients. Customer satisfaction is extremely important to us, and we strive to ensure every order reaches you in perfect condition.

Product Purchases

Order Cancellation

Once an order has been placed and processed, it cannot be cancelled. We request customers to review their order carefully before confirming the purchase.

Refunds or Replacements

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of receiving the order. After verifying the issue, our team will arrange for a replacement or refund, depending on the situation.

How to Request a Refund or Replacement

To initiate a request, please contact our customer support team with the following details:

• Order Number
• Description of the issue
• Clear photos of the damaged, defective, or incorrect product
• Our team will review the request and guide you through the next steps.

Customer Support

If you have any questions or concerns regarding your order, our support team is here to help.

Please reach out to us via email or phone, and we will do our best to ensure a smooth and satisfying experience with Berrg Naturals.