Terms of service

This Privacy Policy applies to the website and services provided by Berrg Naturals (referred to as “we,” “our,” or “us”). By accessing or using our website https://berrgnaturals.com/, you agree to the terms of this Privacy Policy and comply with all applicable laws and regulations. Protecting your personal data and ensuring your privacy is a priority for us. Please read this policy carefully to understand how we collect, use, and protect your information.

1. Information We Collect

We collect various types of information to provide and improve our services.

1.1 Personal Data

Personal information you may provide when interacting with our website includes, but is not limited to:

Contact Information:

Name, phone number, shipping address, billing address, and email address.

Payment Details:

Information required to process payments such as billing address, debit/credit card details, or digital payment details (UPI, wallets, etc.). Payment information is processed securely through trusted payment gateways.

Account Information:

When you create an account, we may collect your username, password, and preferences to personalize your experience.

Customer Interactions:

Communication with our support team, product reviews, order history, and feedback shared with us.

Sensitive Data:

If you voluntarily provide information related to skincare preferences, allergies, or skin concerns for product recommendations, we may process such information only with your explicit consent and in compliance with relevant laws such as GDPR.

1.2 Usage Data

We automatically collect certain information when you interact with our website, including:

Browser and Device Information:

IP address, browser type, device type, operating system, and device identifiers.

Website Analytics:

Pages visited, time spent on pages, referral sources, links clicked, and search queries used on the website.

1.3 Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to understand how users interact with our website and improve functionality. Cookies help us:

  • Personalize your browsing experience
  • Remember user preferences
  • Analyze website traffic and performance
  • Deliver relevant marketing content

You may manage cookie preferences through your browser settings.

2. Purpose of Collecting Information

We collect and use your information for the following purposes:

Order Fulfillment

Processing orders, arranging shipping, sending confirmations, and managing returns or replacements.

Customer Support

Responding to inquiries, resolving complaints, and providing after-sales assistance.

Personalization

Providing personalized product recommendations based on your browsing or purchase history.

Marketing and Promotions

Sending newsletters, promotional offers, and product updates (only if you opt in). You may unsubscribe at any time.

Legal Compliance

Meeting regulatory requirements including tax, accounting, and data protection laws such as the Information Technology Act, 2000, GDPR, CCPA, and other applicable regulations.

3. Sharing of Information

We respect your privacy and do not sell or rent your personal data. Your information may only be shared under the following circumstances:

3.1 Third-Party Service Providers

We work with trusted third-party partners who assist in operating our business, including:

  • Payment gateway providers
  • Delivery and logistics partners
  • Website analytics tools
  • Marketing platforms

These partners are contractually obligated to protect your data and use it only for authorized purposes.

3.2 Legal Requirements

We may disclose your information if required by law or in response to legal processes such as court orders or government requests.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of the business, user data may be transferred as part of the transaction while maintaining the same level of privacy protection.

4. Data Security

We implement industry-standard security measures to protect your personal data, including:

  • Secure Socket Layer (SSL) encryption
  • Firewall protection
  • Secure payment processing
  • Restricted data access
  • Regular security monitoring

While we take reasonable steps to safeguard your information, no system is completely secure. We recommend using strong passwords and keeping your login credentials confidential. In the unlikely event of a data breach, we will notify affected users and authorities where required by law.

5. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data.

5.1 Access and Correction

You may request access to the personal information we hold about you and request corrections if necessary.

5.2 Data Portability

You may request a copy of your personal data in a structured format where applicable.

5.3 Deletion of Data

You may request deletion of your personal information unless retention is required for legal or operational purposes.

5.4 Opt-Out of Marketing

You may unsubscribe from promotional emails or marketing messages at any time.

5.5 Withdrawal of Consent

Where data processing is based on consent, you may withdraw that consent at any time.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy. When information is no longer required, it will be securely deleted or anonymized. Certain data may be retained longer if required by law for accounting or compliance purposes.

7. International Data Transfers

Your information may be transferred to servers located outside your country of residence, including countries where data protection laws may differ. In such cases, we implement safeguards to ensure your data remains protected.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that a child has provided personal data, we will delete such information promptly.

9. Third-Party Links

Our website may contain links to third-party websites. These external sites operate independently and have their own privacy policies. We are not responsible for the privacy practices of such websites.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Any updates will be posted on this page. Continued use of our website indicates acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Website: https://berrgnaturals.com/

Address: Berrg Naturalist Plot no 28, Block A, Mohan Co-operative Industrial Estate New Delhi 110044 IN

Email: berrgcare@gmail.com.com

12. Governing Law

This policy is governed by the laws of India. Any disputes arising out of or related to this policy shall be subject to the jurisdiction of the courts in India.